Terms of Service & Refund Policy

A2B-123 provides white-glove mobile luggage valet, property courier, and temporary bag storage solutions for travelers. All bookings made through our platform are subject to availability, confirmation, and acceptance of these terms.

1. General Overview

2. Service Rules & Transit Guidelines

Bag Sizes & Declaration: Customers are required to accurately declare the quantity and size category (Small/Personal Item, Standard/Medium, Large/Oversized) of their luggage during the booking intake process.

Prohibited Items: Hazardous materials, illegal substances, weapons, firearms, perishable food items, and unsealed liquids are strictly prohibited from being transported or stored.

Valuables: While we maintain high-grade security and white-glove care, high-value personal items (such as cash, jewelry, or critical legal documents) should remain in the personal custody of the traveler.

Full payment or authorization is required at the time of booking confirmation via our integrated payment system (Square).

Group rates and custom tiering arrangements must be requested and approved prior to service execution.

3. Booking & Payment

Cancellations: Cancellations made at least 24 hours prior to the scheduled pick-up/drop-off time are eligible for a full refund.

Late Cancellations: Cancellations made within less than 24 hours of the scheduled service window may be subject to a cancellation fee or partial refund.

No-Shows: If our valet team arrives at the designated location and is unable to reach the client after a reasonable grace period, the booking fee will be non-refundable.

4. Cancellation & Refund Policy

A2B-123 exercises extreme care and security protocols when handling customer property. Detailed terms regarding liability limits, damage claims, and coverage specifications will be outlined in full transit agreements upon service confirmation.

5. Liability & Coverage

6. Contact Us

If you have any questions regarding these terms or your booking, please reach out to our team via the contact details provided on pdpsllc.com.