PDPS offers cradle-to-grave FOIA and PA case processing and strategic consulting, including:

• FOIA and Privacy Act Request Case Processing: PDPS provides full lifecycle FOIA and Privacy Act request processing, from intake to final response. We apply agency policy, statutory requirements, and best practices to ensure timely, legally sound disclosures that balance transparency with the protection of sensitive information.

• FOIA Backlog Reduction: Our team specializes in rapid backlog mitigation strategies through targeted triage, surge support, and workflow redesign. We help agencies meet statutory deadlines and restore public trust by reducing response times and improving case throughput.

• Complex and Sensitive Case Coordination: We manage high-visibility FOIA cases involving classified, law enforcement-sensitive, privileged, or third-party information. PDPS brings the discretion, expertise, and interagency coordination skills necessary to navigate sensitive disclosures.

• Litigation and OGC Referral Support: PDPS supports agencies during FOIA litigation by preparing administrative records, identifying withholdings, and crafting defensible exemption justifications. We collaborate with agency counsel and the Department of Justice (DOJ) to support legal reviews and court filings.

• FOIA Program Assessments and Audits: We conduct independent reviews of FOIA programs, evaluating compliance, staffing, policies, case management systems, and performance metrics. Our assessments help agencies strengthen internal controls and align with DOJ and agency-specific standards.

• FOIA Reporting Preparation (Annual and Quarterly): We assist with the collection, validation, and submission of FOIA data for annual and quarterly reporting to DOJ. Our team ensures data integrity, identifies trends, and helps agencies respond to reporting inquiries and public transparency initiatives.

• Redaction, Exemption Justification, and Vaughn Indexing: Our analysts are trained in applying FOIA exemptions and crafting clear, legally sound justifications. We also prepare Vaughn indexes that meet litigation standards and uphold agency determinations.

• Process Mapping and Workflow Optimization: PDPS helps FOIA programs visualize and refine their current processes. Through process mapping and we identify bottlenecks, redundancies, and pain points to create streamlined workflows that increase efficiency and reduce delays.

• FOIA Help Desk or Public Liaison Support: We provide trained staff to serve as the public-facing voice of your FOIA office. Our team manages inquiries, tracks status updates, and fosters transparency by improving communication between the agency and requesters.

• FOIA Training and Onboarding Development: PDPS designs and delivers FOIA training tailored to your agency’s mission, staff roles, and legal landscape. From onboarding new analysts to advanced case law updates, we offer both live and on-demand formats to ensure staff are informed and effective.

• FOIA Strategic Planning and Leadership Consulting: We partner with agency leaders to craft long-term FOIA strategies, assess resource allocation, and implement best practices. Our consulting includes policy reviews, change management, and leadership coaching to strengthen FOIA programs from the top down.

• FOIA Policy and SOP Development: PDPS drafts and updates agency FOIA policies, standard operating procedures (SOPs), and internal guidance documents. Our deliverables are actionable, legally sound, and aligned with real-world operational demands.

Our Privacy Act services are tailored depending on the needs of the agency to ensure the proper safeguarding of PII and ensuring program compliance:

• Cradle-to-Grave Privacy Act Request Case Processing: PDPS supports the complete lifecycle of Privacy Act requests—from intake and identity verification to record retrieval, redaction, legal analysis, and final response. We ensure compliance with agency-specific policies and federal regulations, delivering secure and timely disclosures to data subjects and their representatives.

• Privacy Program Assessments and Compliance Reviews: We conduct in-depth evaluations of agency privacy programs, measuring compliance against OMB Circular A-130, the NIST Privacy Framework, and agency policy. Our assessments identify gaps, risks, and areas for improvement—strengthening your agency’s privacy posture.

• System of Records Notice (SORN) Development: PDPS drafts, revises, and modernizes SORNs to reflect current system functionality, data usage, and disclosure practices. We ensure SORNs meet Federal Register publication standards and align with evolving mission needs, legal guidance, and data collection protocols.

• Privacy Impact Assessment (PIA) and Privacy Threshold Analysis (PTA) Creation and Review: We assist agencies in preparing comprehensive PIAs and PTAs that evaluate how personal information is collected, stored, and shared. Our team aligns PIAs and PTAs with agency guidance and federal requirements, ensuring transparency and accountability in the use of personally identifiable information (PII).

• PII Incident Response Coordination and Reporting: PDPS provides end-to-end support in response to potential or confirmed breaches of PII. We coordinate internal response efforts, document investigative steps, and prepare required reports for agency leadership, OMB, and affected individuals.

• Privacy Breach Tracking and Closure Support: We implement breach tracking protocols, manage closure documentation, and ensure timely remediation. Our team works with security officers, privacy staff, and IT teams to improve tracking accuracy and shorten breach lifecycle timeframes.

• Interagency Coordination and Stakeholder Consultation: PDPS facilitates coordination between privacy officers, program leads, legal counsel, and external partners to ensure consistent, policy-aligned data sharing and stakeholder engagement. We help agencies navigate the privacy implications of interagency initiatives and data exchanges.

• Process Mapping and Privacy Workflow Design: We visualize your current-state privacy workflows and identify opportunities for improvement. Our process mapping services increase clarity, reduce duplication, and streamline PII handling across program offices and IT systems.

• Privacy Training and Awareness Campaigns: We design and deliver engaging privacy training tailored to agency staff, leadership, and contractors. Training covers legal foundations, breach response, role-specific responsibilities, and cultural awareness. Campaigns may include job aids, email reminders, posters, and interactive workshops.

• Privacy Policy and SOP Development: PDPS drafts and updates agency privacy policies, standard operating procedures (SOPs), and internal guidance documents. Our deliverables are actionable, legally sound, and aligned with real-world operational demands.

We offer engaging, high-quality training solutions designed for federal FOIA and Privacy professionals.

Offerings Include:

• FOIA & Privacy Act Fundamentals: Overview of statutory authority, exemptions, and disclosure standards.

• Advanced Redaction Techniques: Hands-on training using real-world case files, tailored to your agency’s redaction tool (FOIAXpress, Adobe, etc.).

• Breach Response Simulation Training:  Interactive sessions simulating a PII breach, with stakeholder coordination, documentation, and lessons learned.

• Role-Based Training: Designed for Privacy Officers, FOIA Analysts, Program Managers, and Senior Executives.

• Custom Learning Management System Modules: Course design and integration with agency e-learning platforms.

• Awareness Campaign Support: Design of posters, digital materials, and campaign strategy for annual Privacy and FOIA awareness efforts.

All training includes optional certificates of completion and customizable pre/post evaluations for tracking effectiveness.

In addition to FOIA and Privacy Act support, PDPS offers consulting and mentoring services.

Offerings Include:

• Program Consulting & Leadership Advising – Support for Privacy and FOIA program design, staffing models, and succession planning.

• Professional Mentorship & Staff Development – 1:1 or group mentoring to build confident, promotion-ready professionals from GS-5 to GS-14.

• Secure Shredding Coordination – Management of document destruction services through NAID-certified subcontractors.

• Procurement & Fulfillment Services – Micro-purchase or subcontract support for privacy-related items such as curtains, partitions, or workspace protection.

• Ad-Hoc Support & One-Time Projects – Willing to scope and deliver short-term or unique projects that align with the PDPS mission.

If it touches disclosure, privacy, or operational transparency — we’ll find a compliant and creative way to help.